infrontier.com - Asian Supply Chain Specialists



Welcome to InfronTrac, Infrontier's Customer Support Program. Customer support is, within Infrontier a major component of our commitment to our customers. It is an active way for Infrontier to guarantee the standard of our work and to ensure that our customers continue to benefit from a successful implementation. Infrontier has developed a simple but effective process to increase our support service to customers. Our program includes streamlined procedures and improved reporting and tracking mechanisms. The objectives of the InfronTrac are as follows.

	• To provide customers with efficient channels for reporting a problem. • To allow accurate recoding and tracking of a problem to ensure effective actions. • To resolve the problem within a viable timeframe.

To simplify the process we have streamlined the contact points within Infrontier so your enquiry goes straight to the Customer Support personnel. You can either call the Customer Support hotline or use the Customer Support email address to communicate with the support personnel in Infrontier. The email address and the phone numbers for each country are listed below. The attached user chart outlines our new process and outlines the steps to our customers should follow to access our service. We are committed to continuing to improve our customer support, this is part of our continued commitment to our customers, products, services and performance standards. As we continue to update our services we will keep you informed of the improvements. Should your require additional information please contact us.